Commercial Warranty
Brass Monkey Health Ltd. Applies to Commercial / Pro use in the United Kingdom. Last updated: September 2026.
This Warranty operates in addition to, and does not affect, any rights you may have under applicable law. It applies to all products in the Brass Monkey Commercial / Pro range.
1. Definitions
“Brass Monkey” means Brass Monkey Health Ltd. “Product” means any Brass Monkey Commercial / Pro range product — including ice baths, plunges, barrels, plant-room systems and associated chillers, dosing and filtration equipment — supplied by Brass Monkey. “Commercial / Pro” means any business, professional, public or high-throughput use (including gyms, spas, studios, hotels and clubs). “Original Purchaser” means the first owner named on the Brass Monkey invoice.
2. Commercial / Pro Warranty
For Commercial / Pro use, Brass Monkey provides a 12-month Limited Warranty covering defects in materials and workmanship under normal commercial use. For Supply-Only Products the Warranty runs from the date of delivery; for Supply & Install Products (see Terms of Sale) it runs from the date of commissioning, or from first operational use or 7 days after commissioning is completed if earlier.
Service scope. Within the United Kingdom, warranty service may include parts and labour. Outside the United Kingdom, Brass Monkey will supply parts with remote technical guidance for fitting by an approved technician.
Authorised service. Warranty repairs must be carried out by Brass Monkey or an authorised service agent. Use of non-genuine parts or unapproved modifications voids the Warranty.
2a. Warranty Extension (Optional). Provides additional years of coverage — up to a total of 3 years from delivery (the standard 12-month Warranty plus up to 2 additional years). It must be purchased before the standard 12-month Warranty expires. Brass Monkey may, at its sole discretion, permit purchase after that period, subject to inspection of the Product. Also included with certain product packages. Coverage begins after the standard 12-month Warranty expires. Covers electrical and mechanical items only: chiller unit, pump, control panel, electronics board, UV system, steel components, and the dosing system (dosing pump and controller; dosing lines are consumable and excluded under 6.1). Not covered: consumables (filters, O-rings, seals, UV bulbs/lamps), cladding, and any items or outcomes listed in Sections 5 and 6.
Additional requirements: the Product must be connected to Wi-Fi for remote diagnostics and performance monitoring; evidence of routine maintenance must be provided. Transfer. Cover attaches to the Product at its installed site and survives a change in the operating entity at that site. Cover does not transfer if the Product is moved to another site, nor to a different Product, and remains subject to the conditions in Section 4. Service scope and authorised-service requirements are as set out in Section 2.
2b. Installation workmanship (Supply & Install only). Where Brass Monkey installs the Product, Brass Monkey warrants its own installation workmanship — positioning, the interconnecting pipework it lays, and the service connections it makes — for 12 months from commissioning. This does not cover services, supplies or builder’s work provided by the Customer or others, any works outside Brass Monkey’s agreed scope, or making good and finishes except where expressly included in the Order. Installation defects are dealt with under the snagging process in clause 8.12 of the Terms of Sale, separately from product defects.
3. Performance and operating range
Each Product is warranted to reach and hold water temperatures within its specified operating range, provided it is installed and operated in accordance with Brass Monkey’s airflow, clearance, water-chemistry and maintenance requirements, and provided ambient conditions remain within the specified envelope. Operating ranges are product-specific — for example, the Pro Chill 3–15°C and the Pro Ice 0–15°C — and are stated in each Product’s technical specification. Cooling performance varies with ambient air temperature and airflow; the coldest part of a Product’s range is dependent on ambient conditions and is not guaranteed where those conditions fall outside the specified envelope.
4. Conditions of Coverage
Installation & environment. Installed per Brass Monkey specifications with adequate ventilation, drainage and power supply.
Operation & maintenance. Operated within stated ranges; routine maintenance (including filter cleaning/replacement and water chemistry within recommended parameters) performed and recorded.
Genuine parts/accessories. Only Brass Monkey-approved parts and accessories are used. Where a part is not supplied by Brass Monkey, approval must be confirmed with Brass Monkey in writing before it is fitted. An unapproved part, and any fault or damage arising from it, are not covered.
Proof of purchase. Valid Brass Monkey invoice or order confirmation provided upon request. Note: Brass Monkey offers optional maintenance services (see Section 11).
5. When the Warranty Doesn’t Apply (or is Voided)
- Improper water chemistry or unsuitable additives (unapproved chemicals, excessive sanitiser levels, corrosive/abrasive agents).
- Lack of maintenance (neglected filters, poor water balance, restricted water/air flow).
- Improper installation, misuse or abuse, including operation outside specified temperatures, duty/load, freezing damage, or dry-running pumps.
- Unauthorised modifications or repairs, non-genuine parts, or third-party integrations not approved by Brass Monkey.
- Power supply issues, surges, outages, incorrect voltage, or ingress of debris caused by site conditions.
- Accident, cosmetic wear & tear (scratching, fading, staining, discolouration) not affecting function.
- Transport/handling or site damage after delivery.
- Any cladding, decking, top-deck or finish not supplied by Brass Monkey, or any fault or damage arising from customer-applied cladding or finishes.
- Any fault, damage or performance issue arising from installation or positioning by the Customer or a third party (not Brass Monkey) that does not meet Brass Monkey’s airflow, ventilation, clearance or access requirements — including positioning against a wall without Brass Monkey’s prior written agreement.
6. Items and outcomes not covered
6.1 Consumable and wear items. Insulated toppers, filters, O-rings, seals, UV bulbs/lamps, skimmer baskets, bottom drains, chemical bottles/containers, and dosing lines.
6.2 Ice formation (ice-generating Products, e.g. the Pro Ice). The formation of ice — its presence, thickness, coverage and appearance — is not a warranted outcome. Ice depends on variables outside Brass Monkey’s control, including water chemistry (which lowers the freezing point as chlorine, acid, oils and bather load accumulate), ambient air temperature, cover discipline, usage patterns and operator settings. These differ between sites and change over time. Brass Monkey configures appropriate default settings at commissioning and provides operating guidance; the ongoing optimisation of ice is an operational responsibility of the operator. The absence, reduction or variation of ice does not constitute a defect, is not covered by this Warranty, and is not grounds for repeated call-outs or re-configuration visits under it.
7. Contact Us
For support or a warranty enquiry, please contact us.
8. Out of Warranty Service
If your Product is outside its warranty period, or if the Warranty has been voided under Section 5, Brass Monkey can still help. Repair, parts and diagnostic services are available on a chargeable basis.
What the service covers. A best-effort chargeable repair: we diagnose the fault, provide a written quote, and carry out agreed work using genuine or equivalent-quality parts. Charges may apply for diagnostic time (charged even if a repair is not completed), replacement parts (new or refurbished to equivalent quality), labour and installation, and call-out or travel where an engineer visit is required. Written quotes are valid for 14 days; work will not begin until you have approved the quote.
Repair guarantee. Parts fitted and labour performed under a paid repair carry a 30-day guarantee from completion, covering defects in the replacement part and faults directly related to the repair. It does not reinstate or extend the original product warranty; the Product remains out of warranty at all times.
How it works. (1) Contact support to describe the fault; we advise whether a remote session, parts dispatch or engineer visit is the right first step. (2) We provide a written quote covering estimated parts, labour and any call-out. (3) You approve the quote; work begins only once approval is confirmed and, where required, a deposit is received. (4) We carry out the repair; on completion, a summary of work and the 30-day repair-guarantee period is confirmed in writing.
Important to know. Parts orders cannot be cancelled once placed with our suppliers. Labour bookings cancelled with less than 2 business days’ notice may incur a cancellation fee. If a unit is deemed beyond economical repair, diagnostic time and any parts already supplied remain chargeable. Liability for out-of-warranty repairs is limited to the value of the repair service provided; consequential losses (including downtime or loss of use) are excluded to the extent permitted by law.
9. Remedies & Limitations
Sole remedy. Brass Monkey may repair or replace defective parts/components, or supply functionally equivalent refurbished parts.
Exclusion of indirect loss. No consequential or indirect losses (including downtime or loss of use/profit) are covered, where exclusion is permitted by law.
Territorial limits. Outside the United Kingdom, Brass Monkey may supply parts and remote guidance in lieu of on-site service.
10. Territory
This Warranty applies within the United Kingdom. For Products installed outside the United Kingdom, Brass Monkey may, at its discretion, supply parts and remote technical guidance in lieu of on-site service.
11. Maintenance Services (Optional)
Brass Monkey offers optional maintenance packages for commercial users. These services are not a condition of warranty and do not extend or modify the Warranty. The same access and cancellation rules apply as set out in the applicable Terms of Sale. Commercial: ProCare (servicing), ProCare Supply (consumables and compliance), and ProCare+ (both together). A maintenance package is one way to evidence the routine maintenance required under 2a, but is not the only way.
12. Governing Law
English law applies (England & Wales jurisdiction).
13. Updates
Last updated: September 2026.